FAQ
Simple shopping experience
Q: Our policy offers free shipping to all major cities worldwide, except remote locations that are not covered by our carrier. There is no minimum order requirement. Delivery times may vary, but typically take 2 – 4 weeks. Please note that delivery times may be affected by unforeseen circumstances such as COVID-19. Thank you for your patience.
Q: Are there any options for free returns?
A: Unfortunately, we do not offer free returns unless there is a defect in the item received. In the event of a defective item, please reach out to us within 7 days of delivery and we will assist you with a resolution. We apologize for any inconvenience and appreciate your understanding.
Q: Are import taxes and duties included in the price?
A: No, they are not. Buyers will be responsible for any import taxes, custom duties, or fees imposed by destination countries.
